At Flair, we aim to provide exceptional service and resolve any concerns you may have. If you encounter a dispute or issue related to your purchase, please follow these guidelines for efficient resolution:
Contact Us First: In case of a dispute, kindly contact our customer support team promptly through email, phone, or WhatsApp, as mentioned on our website.
Provide Details: Clearly state the nature of your dispute, including relevant order information, product details, and any supporting documentation.
Resolution Attempt: We will make every effort to resolve the dispute amicably and in a timely manner. This may involve clarifying the issue, providing a refund, exchange, or other appropriate solutions.
Escalation: If the dispute remains unresolved, you have the option to escalate the matter to our management or designated dispute resolution department for further assistance.
Arbitration/Mediation: If necessary, we may propose arbitration or mediation as a means of reaching a fair resolution.
Compliance: We adhere to all applicable laws and regulations concerning dispute resolution.
Our commitment is to address your concerns promptly and fairly while maintaining a transparent and ethical approach. Your satisfaction is important to us, and we strive to make your shopping experience with Flair a positive one.